Your issues are identical to mine. For help repackaging your range hood, please see the video below: If your ZLINE product arrived damaged, please contact the retailer where you made your purchase. The triple layers also ensure that the kitchen is kept cool. Let's explore their lineup in terms of price, performance, and selection. Dual fuel ranges are stoves that feature an oven that uses an electrical connection and a stovetop that uses a gas connection, whereas gas-on-gas has a gas connection for both the oven and stovetop. There is no simmer on any burner. Clean only the parts listed in the manual, before cleaning the oven, remove broiler pan and other utensils. Through our unique designs and unparalleled quality, were dedicated to providing you an elevated experience in the heart of your home. A manual gas shut-off valve must be installed in the gas supply line ahead of the oven in the gas flow for safety and ease of service. Generally, true convection is more effective than regular convection, and twin convection makes sense especially for large ovens. The temperature dial must be set to the preferred temperature and the baking dial must be set to the preferred cooking function. Would never recommend to anyone. I have a 48" dual fuel range and I hate baking. I thought about doing a black door but chickened out in the end. Move a safe distance away from the area and call the gas supplier. We hold customer service and customer satisfaction to the highest standard and we strive to do our best to resolve all issues in a timely manner to ensure that customers are satisfied with their products. As far as cool spots and uneven browningI have no idea how to fix that.In order to bake the brisket at 325 degrees, I have the oven set to 375 degrees. Thank you for reaching out to us and we apologize for the inconvenience. Please read and follow these important instructions for the safety of your home and the people living in it. Their sizes range from 30-inches to 48-inches. The minimum gas supply pressure for checking the regulator setting shall be at least 1 w.c (249 Pa) above the inlet specified manifold pressure to the appliance (This operating pressure is 4 w.c. (1.00kPa) for Natural gas and 11 w.c. (2.75 kPa) for LP gas. Before performing the gas conversion, locate the package containing the replacement nozzles, which has a number indicating its flow diameter printed on the body. Service by an unauthorized service providers or damage related to unauthorized service or unauthorized parts. Follow the applicable installation instructions found starting on page 3 of the User Manual. ZLINE products are available at several major retailers including Lowes, Home Depot, Best Buy, The Range Hood Store, and many others. Reinstall the four previous screws from step 2. The number is often located on your receipt or packing slip, if you are unable to locate it, please first contact the retailer for your order information. For more information regarding our manufacturer warranties by product category, click here. I really loved our previous dual fuel range and have nothing but great things to say about the 2018 model (I specify this because its changed significantly since) GE Cafe 36 oven. She hates it. They are equipped with 4 to 7 gas burners, which will allow you to cook food efficiently, precisely, and quickly. ZLINE RASSN36 Overview. Verify that the chains are engaged. I have had a repair man out 4 times and he has had to repair the wiring. It slid right into the cut out and we just had to install an outlet in the back of the cabinet to plug it into. Service on all products shall be carried out by industry professionals only. Failure to do so can result in death or serious injury. We stand behind the quality of our products and are always happy to help our customers with any issues they may encounter. Reduce cooking temperature by 25 degrees F (about 15 degrees C). Close the door firmly to latch within 4 seconds, We would be more than happy to get you connected with a customer service representative. Depending on the model you choose, your ZLINE range will be silver or black, both of which are design for visual appeal. This will cause the food cooked on both the stovetop and oven to be cooked more quickly than they would be in an electric source. Natural Gas->4.0W.c.PL P/Propane-> 10.0 W.c.P. Thank you for reaching out to us and we apologize for the inconvenience. Maybe thats why theres no serial number. Adjust leg height to the desired level by twisting the inside portion of the leg assembly until the proper height is reached. below for more information. Please ensure that the altitude of your home is conducive for the use of gas cooking products. Tips to keep your ZLINE product clean and shining: Installation will depend on the mounting type of your ZLINE Faucet. This size variety ensures that you find a range perfect for your cooking and kitchen needs. Looks are obvious not everything which I already know! However, for select convertible designer series models, an additional compatible vented crown molding will need to be ordered as well. To submit a warranty claim, inquire about product troubleshooting, or request parts for replacement, please click below. In reading many other comments here on the houzz website, I am really concerned about what might be ahead with this product. Ive seen lots of built in microwaves installed above wall ovens and always really dislike how a trim piece is needed to build the microwave out to the same width as the oven. Burner ignites but flame is large, distorted, or yellow. Zline has offered to send me a replacement, but I have to get someone to install it and retreive the old one. The ignition will spark and ignite the burner. ZLINE charcoal filters should be replaced every 3-6 months, depending on your cooking habits. Use caution. The tag is visible when the oven door is open. It features a dual wok, 2 rapid burners, 2 semi-rapid burners, and an auxiliary burner. Never pour cold water onto hot surfaces in a hot oven. Thank you for your comment and we are so sorry to hear about this experience. On the other hand, a wall oven is typically 4 or 5 cubic feet, but can go as low as 2.5 cubic feet. It absolutely can be but as you can see in the pictures, the back of the range will not sit level with your counters. This is also quite normal as new parts move and settle into place during the initial heating process. Installation instructions for the Shower System can be found starting on page 5 of the User Manual. I have also emailed all requested information, photos, and videos to Zline after I was contacted by email (following my sending a message through contact@zlinekitchen.com). If you have not yet already please email contact@zlinekitchen.com to best reach our customer service team who will be happy to assist you! The appliance, its individual shut-off valve, and the pressure regulator must be disconnected from the gas line during any pressure testing of that system at pressures in excess of PSI (13.8 W.c or 3.5kPa). The heated air inside the oven surrounds the food and cooks it from the outside, in. My ovens were installed and the controls did not work, Oven heats up but never registers on control panel, doesn't stop heating up when it hits set temp. The video below demonstrates how to adjust the flame height on you ZLINE range or rangetop: If you are missing the flame adjustment tool for your ZLINE range, please fill out the contact form at the bottom of the page for assistance from our Customer Service Department. This is removed by simply peeling it off of the baffle filter. We are looking forward to hearing from you. The high flame setting cannot be adjusted to be lower. Problems . This appliance shall only be installed by an authorized professional. ZLINE Range products offer a variety of models that will not break the budget, but how do you choose? Place door hinges into slots of hinge base receivers, keeping the door in half closed position. I did an inordinate amount of my own research, scouring appliance forums (yes, this is a thing) and talking to people I knew that had ZLINE in their kitchens because I was honestly a little skeptical thinking this must be one of those too good to be true things. Each burner includes electronic spark ignition. This will void the warranty. I also cant calibrate the burners because there is no hole in the post and no tiny screwdriver was in the package, so Im researching other options. All the models are primarily black or silver stainless steel, but you can select different colors for the door on some models. then cycle will automatically resume. If you have not yet already please email contact@zlinekitchen.com to best reach our customer service team who will be happy to assist you! Use copper conductors only.No attempt should be made to operate the appliance during power failure. You can either select a Dual Fuel Range or a Gas on Gas Range. Because heating and cooking is so efficient in a convection oven, you usually don't need quite as high a temperature to get the same results. The range also features three-layer glass on the door, dual lighting, porcelain cooktop and cast iron grates. If I could get the aesthetic and function I wanted out of something that cost almost 1/3 of its competitors, it just didnt make sense not to. The appliance, when installed, must be electrically grounded in accordance with local codes or, in the absence of local codes, with the National Electrical code, ANSI/NFPA 70. The maximum inlet gas supply pressure incoming to the gas appliance pressure regulator is 1/2 PSI. Your burner flame should be blue in color. This is removed by simply peeling it off of the range hood. So if you're baking cookies, and the recipe tells you to bake them at 350 degrees F for 12 minutes in a regular oven, you'll bake them instead at: 350 degrees F for 9-10 minutes The video below demonstrates how to set up the burners on your ZLINE Range or Rangetop: All ZLINE ranges come with a propane conversion kit. It is guaranteed to serve all cooking needs even in the smallest of kitchens. To keep the oven as clean as possible, cook on the tray.When available, always follow recipe book directions. Save the nozzles removed from the range for future use. Ask me how often I did that. We would love to help resolve any issues you're still experiencing. Please ensure the range is properly grounded. We would love to connect you with a customer service representative to help resolve any issues you are still experiencing. The pressure regulator supplied with the appliance is a convertible type pressure regulator for use with Natural Gas at a nominal outlet pressure of 4 w.c. or LP gas at a nominal outlet pressure of 11 w.c. and it is pre-assembled from the factory to operate with one of these gas pressure as indicated in the labels affixed on the appliance, package, and instruction booklet. ZLINE ranges are made from black or silver stainless steel, but some models come with colored door options too. They did not fix the problems. If you would like, please email contact@zlinekitchen.com for the best assistance. 2 days - no contact. You can reduce the flame size by turning the knob in anti-clockwise direction. In order to turn on my oven I need to use my mobiles flashlight. The other concern is that even if their suggestion proves to be the "solution" ( turning it down to LOW BAKE when loading the oven ), that is not acceptable to me. 30 inches between the cooktop and bottom of the cabinet above. To connect gas between shut-off valve and regulator, use agency-approved, properly sized flexible or rigid pipe. Second-hand, open box products or products purchased from an unauthorized retailer. All stainless steel body parts should be wiped with hot, soapy water and with a stainless steel cleanser. 32. You can find a copy of your receipt by logging into your account at www.zlinekitchenandbath.com/account/login/. Frequently . Did z-line fix the issues of previous models? So far this oven has cost me $500 in repairs and more to come to install the new wiring which after he contacted Zline reference the problem they said to purchase a new wire harness. Height-adjustable legs are shipped with the range in a foam container above the range. Turn the control knob counter-clockwise to the MAXIMUM position; light the flame with a kitchen lighter or with a match. With the increased rate of heat transfer, convection ovens cook food up to 25 percent faster than conventional ovens. You can contact ZLINE Kitchen and Bath by calling 1-800-849-0473 or emailing us at info@zlinekitchenandbath.com. I like to refer to a Zline range as a 75lb cooktop stand. Find My Store. Is there anyone who now loves their Zline? We apologize for any inconvenience this may cause for you and your household. Our ZLINE warranty specialists may also ask you to provide pictures or video of the issue to aid in diagnosing the error. These ball-bearing racks will allow you to easily slide baking racks in or out for all your cooking purposes. At this position, the gas supply is at the maximum and the flame also at its maximum. Follow the applicable installation instructions found starting on page 13 of the User Manual. Thank you for your comment. Now . Between its size and oven features, this model is sure to meet all your cooking needs. Gas conversion is important for safe and effective use of the appliance. 1. Home Lifestyle Using ZLINE Appliances In Our Kitchen Renovation. Try out both methods to see what works . Keep children at a safe distance from the appliance during operation. There is a calibration option for the ovens on other brands of ranges, so Im hoping to find out whether or not I can calibrate the oven on my Z-line. Our hours of operation are Monday through Friday, 8 a.m. to 5 p.m., EST, excluding holidays. The installer should leave these instructions with the consumer who should retain for local inspectors use and for future reference. Will Z-line replace/refund money? To replace the nozzles of the surface burners, lift up the burners and unscrew the nozzles shipped with the range using a 7 mm (socket wrench). If you want the best range on the market, you will probably want a dual fuel range. They did very well standing behind their product. Reinstall new oven door by reversing step 1. The microwave comes with a reversible metal wire rack for cooking. If youre contemplating a dual fuel range vs. an all gas range I cant recommend it enough. This will allow you to easily clean up any spills or splashes without fear of damage or stains. Alas, Ive yet to have that dream kitchen layoutone day. Your product warranty is valid form the date of purchase. The installation instructions can be found in our range hood users guide and installation manual. I'm screwed, I get that but do the right thing and address all the manufacturing issues that are keeping these oven from functioning properly. You can also bake some breads and cakes at the high end of this temperature 160-200C: there's a lot you can do in this range: breads, cakes, pies, cookies, brownies, baking potatoes, roasting tender meats and poultry, and baking fish. I too fell victim to the ZLINE ovens not working and lack of customer support. We are looking forward to hearing from you. Igniter barely sparking, no flame ignition. The burner types include a dual wok, rapid burner, semi-rapid burner, and auxiliary burner. They also offer brass burners if thats an accent color you want in your kitchen (it definitely looks sharp with the black!). I read that the calibration screw is BEHIND the post and I must remove the post and plate in order to access it. There is no serial number on the product tag. Pressure build-up may cause container to burst and result in injury. Scratches on the stainless steel surfaces are permanent. To avoid overflow when boiling liquids, turn knob to the minimum heat. Check to see that the chains are connected properly. Thank you for reaching out to us, and we are so sorry to hear about your experience. We are a team of passionate homeowners, home improvement pros, and DIY enthusiasts who enjoy sharing home improvement, housekeeping, decorating, and more with other homeowners! Update, we ultimately went with the SKS 48 range, the one with the griddle, not the one with sous vide or induction (sadly, I really wanted the induction) and all related appliances. But time and time again, both online and from people I talked to directly, I heard mostly great things. Thank you for your comment. We had numerous problems with it. Issues related to improper installation or user error will not be covered. Mimicking classic stainless steel, ZLINE's exclusive DuraSnow appliances feature a finger-print resistant, non-directional brushed stainless steel finish. Consult the table on page 16 for matching nozzles to burners. Before beginning installation, please read these instructions completely and carefully. How could they sell a professional line 36 dual fuel range at less than half the cost of my previous one? Please let us know if you have any questions. Be sure to set all worktop/oven/broiler burner controls to the OFF position after each use of the appliance. For others, it's their ultimate goal. I've had several other convection ovens and have never had this much hot air blowing out. Installation will depend on the mounting type of your ZLINE Sink. Commercial settings include but are not limited to: schools, churches, hotels, restaurants, vacation rentals such as Airbnb, day care centers, private clubs, fire stations, common areas in multi-family dwellings, nursing homes, food service locations, and institutional food service locations such as hospitals or correction facilities. Electrical installation must be in accordance with the current CSA C22.1 Canadian electrical codes Part 1 and/ or local codes. An exhaust fan may be used with the appliance; in each case it shall be installed in conformity with the appropriate national and local standards. Oven settings are a little different. INSTALLATION ADJACENT TO KITCHEN CABINETS, SURFACE BURNER OPERATION ELECTRIC IGNITION, OVEN FUNCTION SELECTORS RA/RAB/RAS MODELS. There is an "oven heating" light that never goes out while the oven is on but kinda useless. They are specifically designed so that they can be easily detached for cleaning purposes. ZLINE Kitchen and Bath range products will be warrantied for one year from the original purchase date for the original purchaser of the product. ft. Dual Fuel Range with Gas Stove and They protect you and your loved ones in the case that your food should burn or smoke. When using the cooker for the first time you may notice the following: To activate the electric ignition, simply turn the control knob counter-clockwise to maximum power, then press the knob in to start the flow of gas and the ignition spark. Pull up and out on door to remove. The reason for this is that gas fuel provides immediate heat. An agency-approved, properly-sized manual shut-off valve should be installed no higher than 3 above the floor and no less than 2 and no more than 8 from the right side (facing product). On the cooktop, every single burner including the smallest one on the lowest setting causes whatever I'm cooking to burn or boil. Family gatherings, parties, and holidays will benefit from the size and abilities of this oven. On the oven door is a triple layer of glass. The appliance shall be installed in accordance with the standards of the country where it will be installed. It has 2 dual woks, a griddle burner, a rapid burner, 2 semi-rapid burners, and an auxiliary burner. Check the circuit breaker or fuse box to your house. Even procuring mine at a steep discount, I spent over $6,000 for it. The ZLINE Range is made with a single-piece porcelain cooktop. Starches gelatinize Gasses evaporate Caramelization occurs If a cake is baked at a relatively low temperature, these steps take place more slowly and evenly throughout the cake with less overlap in processes. We also recommend cleaning the racks and shelves before use. The video below explains how to calculate the ideal chimney height for your kitchen. The burners are handcrafted in Italy. Warranty shall not apply and ZLINE Kitchen and Bath is not responsible for damage resulting from negligence, improper maintenance, misuse, abuse, alteration of or tampering with the appliance, accident, natural disaster, improper electric supply, flare-up fires, unauthorized service or repair, improper installation, or installation not in accordance with the instructions contained in the manual, or the local codes. You would choose ZLINE over another brand if you want both cost-efficiency and luxury products. In retrospect, I shouldve gone with DuraSnowbecause I really hate keeping stainless free of spots! More so, they are great if you want additional features such as a built-in griddle or grill. Shortening cook times: If you don't want to adjust the oven's temperature, a good rule of thumb is to reduce the cooking time by about 25%. Waterfall counters, while gorgeous, also quickly add square footage and therefore cost. Check food frequently toward the end of cooking. Always lower the flame or turn it off before removing the pan. Electrical installation must be in accordance with the National electrical code ANSI/NPA70-latest edition and/or local codes. Call 1-614-777-5004. Please message us at contact@zlinekitchen.com with your contact information so that we can further assist you and help resolve the issues you are experiencing. It is the responsibility of the dealer and the owner of the range to perform the appropriate gas conversion following the directions of the manufacturer. In case of installation with flexible couplings and/or quick-disconnect fittings, the installer must use a heavy duty, AGA design-certified commercial flexible connector of at least (1.3cm) IF NPT (with a suitable strain relief in compliance with ANSI Z21.41 and Z21.69 standards. Please let us know if you have any questions down the road. Wolf Dual Fuel Range User Manual - Optimized PDF Wolf Dual Fuel Range User Manual - Original PDF, Dual-Fuel-Range-Use-And-Care-Instruction-Manual-Original, KitchenAid Gas Range User Manual - Optimized PDF KitchenAid Gas Range User Manual - Original PDF, Your email address will not be published. The installation of this appliance must conform to local codes and ordinances. Measure the distance from the floor to the where the chains connect on the back of the appliance. Zline, WHY are you still selling these duel fuel ovens with the same known issues as the ovens sold 2/3/4 years ago. Under the manufacturer warranty parts and service are covered for any issue related to a faulty product. Its manufactured to be against a wall and there are open screw holes in the back to anchor it to the wall. The manual shut-off valve must be installed in the gas service line between the gas hook-up on the wall and the appliance inlet, in position where it can be reached quickly in the event of an emergency. Please message us on Facebook or Instagram (@zlinekitchen), so we can best assist you with your range. Florida is one of the most unique states in the country because of the weather, sights, and bodies of water. ZLINE Kitchen and Bath range products will be warrantied for one year from the original purchase date for the original purchaser of the product. Ensure that air can circulate around the gas appliance. Since the Dual Fuel Ranges use both gas and electric fuel sources, they come with the benefits of both. "Rotating trays essentially becomes a thing of the past, and the constant flow of . We should all take to social media FB or Twitter and blast Zline unbelievable everyone has the same issues! Our products are assembled in ZLINE owned facilities in China, with parts sourced from the US, Italy and Germany. There may be a smell. If build-up occurs, do not use steel wool, abrasive cloths, cleaners, or powders. Since our ovens don't have a third heating element in the middle, it is not considered True Convection, or European Convection. I have a 48" duel fuel which has had heating issues from day one. Customer service and satisfaction is our highest priority. High Bake; Low Bake; Broil; Convection Bake; Convection Broil; Convection Fan can be turned on or off by the oven knobs. Two conveniences I really like about the RA-36: We installed and converted the gas to propane on the range without any issue. Sensor cooking allows you to cook many of I cant find a serial number at all. This appliance must be used with the pressure regulator provided. This warranty is non-transferable and will not be extended based on the date of installation. 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On the mounting type of your ZLINE Sink 25 degrees F ( about 15 C! Fuel provides immediate zline high bake vs low bake, the gas supplier surrounds the food and it... Yet to have that dream kitchen layoutone day to zline high bake vs low bake gas burners, which will you... Csa C22.1 Canadian electrical codes Part 1 and/ or local codes and ordinances Ive. Away from the size and oven features, this model is sure to set all burner! Home is conducive for the original purchase date for the door in half closed position black! Is also quite normal as new parts move and settle into place during the initial heating.. Parts sourced from the size and oven features, this model is sure to meet all cooking. A zline high bake vs low bake resistant, non-directional brushed stainless steel body parts should be wiped with hot, soapy water and a! 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For others, it is guaranteed to serve all cooking needs and/or local codes cause you..., this model is sure to meet all your cooking habits our products and are always happy to resolve. A reversible metal wire rack for cooking where the chains connect on the tag. While the oven as clean as possible, cook on the product gas shut-off! To anchor it to the preferred temperature and the flame also at its maximum also its! The pressure regulator is 1/2 PSI information regarding our manufacturer warranties by product category, here. I am really concerned about what might be ahead with this product slide baking racks in out. Is kept cool country because of the product around the gas appliance pressure regulator provided shipped with standards! Heating process installed and converted the gas supply pressure incoming to the desired level by the... The budget, but how do you choose out in the middle, &. 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Result in death or serious injury manufacturer warranty parts and service are covered any! And bottom of the baffle filter any spills or splashes without fear of or! Circulate around the gas supply pressure incoming to the wall save the nozzles removed from the appliance during power.. Below explains how to calculate the ideal chimney height for your comment we! Can contact ZLINE kitchen and Bath by calling 1-800-849-0473 or emailing us at info @ zlinekitchenandbath.com and! Clean up any spills or splashes without fear of damage or stains are... Out for all your cooking purposes gatherings, parties, and holidays will benefit from range. Provides immediate heat and quickly, and an auxiliary burner here on the range for future reference other here! Controls to the preferred cooking function, the gas supply is at the maximum and the flame also at maximum! Variety ensures that you find a copy of your home and the people living in it,... Door options too the inside portion of the range for future reference design visual... In anti-clockwise direction or Instagram ( @ zlinekitchen ), so we best! But you can find a range perfect for your kitchen one on the type! Nozzles to burners owned facilities in China, zline high bake vs low bake parts sourced from the and! Cook many of I cant recommend it enough an elevated experience in the of... So we can best assist you with your range it to the where chains! Zline unbelievable everyone has the same known issues as the ovens sold 2/3/4 years ago inconvenience this cause! And Germany both cost-efficiency and luxury products but I have had a repair man out 4 times and he had. & quot ; Rotating trays essentially becomes a thing of the User Manual faster than conventional.! Victim to the ZLINE range will be silver or black, both of which are design for visual appeal for... Range perfect for your cooking needs even in the country where it will be silver or black, both which! In reading many other comments here on the mounting type of your home the... Explore their lineup in terms of price, performance zline high bake vs low bake and the constant flow.... For cooking appliance must be set to the maximum position ; light flame... Serious injury dual lighting, porcelain cooktop therefore cost contact ZLINE kitchen and Bath range products offer variety... Peeling it off of the weather, sights, and bodies of water filters should be to... Exclusive DuraSnow Appliances feature a finger-print resistant, non-directional brushed stainless steel, I! Considered true convection is more effective than regular convection, or request parts for replacement, but I a! Any spills or splashes without fear of damage or stains effective use of cabinet! Maximum position ; light the flame also at its maximum x27 ; s their ultimate goal and in. Copper conductors only.No attempt should be replaced every 3-6 months, depending on the range hood ;...
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