Thats where they should have contacted my attorney and the Trustee. I have been trying to reach someone since January 2nd and have had no luck. - Was first told it was mailed to us and that we cashed the check. They are in the business of acquiring homes as investments. - Have been calling about every 2 weeks since March to find out about our missing escrow money. To long to explain and to many other details. Their website is very vague and amateur and by the sounds of the comments here, calling them is not much better! Selene does not charge a fee to complete a loss mitigation request, however this is a common representation in scams. The storys up above are so much like my story. Im a victim of Selene finance. I told her I was not made aware by my attorney and she stated that didnt matter. It's on Facebook. I'm losing everthing after my dad passed away on February 5, 2022. All the representatives I talked told me they wont foreclose. Hello distressed Selene Finance mortgage holders, 3-jE 9(|[k7}4"^]k5cIy It has added a lot of stress and as of today I am shopping around to refiGOOD LUCK TO ANYONE THAT STAYS! Then didnt cash the check within 10 days so I started calling them asking how long should the process take. They suddenly foreclosed my house and going to auction this coming Wednesday. Suggest an update Phone Numbers phone Support Phone 877-735-3637 Contact Phone 877-735-3637 Email Addresses email Support Email CustomerService@SeleneFinance.com open_in_new Locations place HQ Address 9990 Richmond Ave Ste 400 Houston , TX 77042 Then they stated that the lender had given me debt forgiveness of almost $30,000 that they were now adding back to my loan modification. stream They said my note was not escrowed which was incorrect. I was on the phone for 40minutes. I wont back down until they change or go out of business. However they were king enough to let me know if I decided not to return the modification signed, they would start foreclosure processes. This is my fourth time fighting with them to get out of foreclosure because they take my payments and put them in Escrow even though I have a non escrow account. Our mortage was sold from Flagstar Bank to Selene Finance. Desired outcome: We received a letter from them saying it was denied and they were still moving ahead with foreclosure. Review updated: Feb 02, 2022. SELENE FINANCE, LP branch. Reading everyone else's experiences, it is clear to me that this has to end. I went thru all the steps to try and make this not happen. Selene then sent a Notice of Default and Intent to Accelerate dated April 4, 2022. Mortgage Payment Convenience Fees Lawsuit. Yes, I was very late for the payment, but they were willing to do loan modification and I was negotiating. How can we find a reputable lawyer to file a class action? I don't see that Selena Finance will have this option and that disappoints me. I have been here 30 yrs paid 46 thousand in 1990 and now they say I owe 51,000. The Ford Fusion has been a popular vehicle among truck drivers. Now their story changessaying, sorry, we can't help you, your home is worth too much! They are trying to push me into foreclosure.. TO ALL DISTRESSED HOMEOWNERS, I came on to this website to see if Selene had treated other people unfairly. Submit a complaint and get your issue resolved. His name was removed from the companys books, and he was no longer a member of the company, either. _f;h@OVT=Fl;Zr]ZfGsY^#-e\v7hY~%*n UKtWUE]BgY Selene FinanceMortgageloan servicing, payments, escrow account May 16, 2016- Selene finance has now stopped excepting our mortgage payment. I finally got a "back up" number from the complaints department. I have the same problem with selene finance with a transfer from Rushmore loan management there sister company. I called Selene Finance and asked what to do. She offered this service to me, I did not ask for any assistance. Coming up on my final payment, BofA is no longer my "servicer" it's now a "selene Finance" I had to dig through several calls to find this out. 1 0 obj That should atleast show I have just cause. Since then Selene has broken the law and lied to me. Im in Tx and i need help on refinacing. 9990 Richmond Avenue, Suite 400 South. I had a loan modification through BOA. Selene Finance LP | 3501 Olympus Blvd, Suite 500 Dallas, TX 75019 | NMLS# 6312 |, Please read this important information regarding the COVID-19 pandemic. They have never found my Jan. payment. When I tried to work with them to correct the issues I was put on hold, transferred, and hung up on with no resolution. We provide above and beyond specialized treatment of hard to cure default circumstances. Geez glad I found out how shady this company is. Low and behold now that we have court on November 17, with acquisitions of criminal trespassing and and an eviction , my husbands record has been cleared. After paying a trial period of $2013.49 per month from October 2021- March 2022, a modification was approved on March 4, 2022. They ignores federal la s stating myself or my brother has oppertunity to assume the mortgage. Need help. they are the epitome of . If anyone knows of a good attorney near dallas tx, , please contact me at agarza_03.rotorcraft@yahoo.com I routinely look for posts to answer in hopes that it will not only bring hope and optimism to those homeowners and borrowers in distress but also some basic information to assist in fighting the banks like Bank of America, Chase, Citi and Wells Fargo that are "too big to fail" but yet don't appreciate the bailout that we provided in their time of need. SELENE FINANCE LP PREAUTHORIZED AUTOMATIC CLEARING HOUSE (ACH) DEBITS AGREEMENT (DIRECT WITHDRAWAL) Borrower Name Co-Borrower Name Property Address Phone City, State, Zip Selene Loan # The undersigned hereby authorizes Selene Finance LP ("Selene") to initiate electronic transfers from my Where is the quality customer service? Im sorry to hear this. We ask for your patience as response and hold times may be longer than usual. please inform us all if anyone has any info on a lawyer to defend us on this matter against Selene Finance! Now here it is 2022, we're $35,000 in the arrears. I surely hope they have this option. 9990 Richmond Ave Ste 400. I felt that they should have informed us this would happen if we did this repayment plan because I never would have agreed to it especially since I didn't really need to. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); I would like to join this suit as I am a victim of Selene Finance, Gregory Funding, and Ajax Mortgage, I'm sorry to hear this. They negotiated the check on the 27th. Identify misspellings in crafted communications (e.g., company name, etc. Selene Finance LLP. They are also in bed with the NJErma program. Popular Searches. U'B. Now my house is going to auction on June 16th. As fate would have it I lost my job, 30 min notice for the entire workforce to exit the building the company I work for filed bankruptcy the same day. If anyone wants to start a class action lawsuit count me in. Because I own a manufactured home in the state of Texas and can't refi a manufactured home in this state. The title company has requested a pay off. I have been trying to get a loan modification for three years and its nothing but ### from the last three companies that have owned or serviced my loan. So broken title, broken dreams and memories and they made sure I was 100% financially broke so I cant afford help to even dream about taking them to court. Summary Insurance Grace Period: A period of time after the premium due date in which a policyholder is able to make a premium payment without the insurance policy coverage lapsing. I mailed a check # 988 to Selene Finance in the amount of $1338.78 in 01/21. I have all evidence, statements, and inconsistent letters needed for a lawsuit. Selene then sent a Notice of Default and Intent to Accelerate dated April 4, 2022. It certainly does not sound like this is a company I want to deal with. In the coming days you should receive a welcome letter officially notifying you of the transfer to Selene Finance LP. Now I have a consumer protection attorney. I just received a letter from Flagstar notifying us that our mortgage was sold to Selene Finance. I am a victim also The average employee at Selene Finance makes $59,354 per . En nuestro Centro de Atencin Telefnico, tenemos representantes que hablan espaol. Carol Delsonno. Selene finance settled all the claims brought against it in 2020. I dont understand how the mortgage company did not look over all taxes and insurance before giving me my new payment through a loan modification only to see me fail once again. I've never been late with payments. I am also in the process of taking legal action against them. If you suspect a fraud attempt, we encourage you to contact your loan resolution representative at (877) 735-3637 or email us at CustomerService@SeleneFinance.com. Good luck to all. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 10 0 R] /MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> The longer you can block the collection / foreclosure efforts, the more likely they are to roll out a modification deal. Top-down experienced management team with depth and proven results, History of performance as a highly rated special servicer, Financial commitment and backing from parent company, High-touch, highly configurable workflow for customized management of portfolios, Client management structure and culture built around borrower and client need, One of only two approved GNMA single family master subservicers, Selene office locations: Dallas, Jacksonville, and Salt Lake City, 2023 Selene Finance LP. Have not been able to get a list of creditors they claim were paid. They are no better than Fairbanks Capitol was. Shame on America for allowing these companies to stay in business. It is rediculous the extremes the banks that we bailed out will go to, to defraud us some more with no conscquences,., I may give a try again anyone have there min #???? Selene Finance is a residential mortgage company that specializes in all aspects of mortgage loan servicing. I call them and they give me the runaround saying it's not their department. I see I missed a call from them but they didn't leave a message. My firm routinely seeks out complaints online so that we can educate as to how to fight back on our weekday show called "The Daily Complaint" where we review a complaint and how to tackle it successfully. I had dated emails that proved I had filled out all the paperwork tax information as well as paystubs and bank statements. My mortgage was sold to Selene in July of 2021. I just want to refinance with a legitimate mortgage company theyre crooks!!!!! Good luck to you. Houston Texas The card was not authorized to have made the payment of 391.21 on or about 10-11-18. Selene Finance LP Bought my loan, began charging late fees without notice and there is no grace period. Then they started to foreclose on the house that ive lived in for 22 years. I was also offerred a forebearance program. Then paid $1100 for three months then after all this received sheriff notice of eviction with court date. Its affordable and reliable. I am interested in learning more about this lawsuit as I have been given a loan modification that is not a MOD but increasing my interest rate and adding fees .Not sure if they misapproriated my funds that were paid into the plan for the past 2 years? Also, the people who answer the phone sound like they do not want to be at work at all and some of them sound like they are talking with a mouth full of marshamallows. All I can say is I would like to join class action suit. I am a victim of Selene Finance also. I was offered and approved a permanent loan modification in a letter from my previous mortgage servicer 3 days prior to Selene Finance on December 3rd, 2021, then on December 6th, 2021, they took over my mortgage. Selene stated that the HAMP program was no longer available (I found out too late that they lied). I had to pay my bank to stop them from being able to take ANYTHING out of my account ever again. Starting on Jan. 16th I started getting harrassing phone calls and letters in the mail about making my payment and was I in financial trouble. I have to amounts on my statement $40.000.00 and $25.000.00 I been in my home for 21 years I should owe about $20.000.00 or less. I've also contacted my states Governor, both Senator's and my districts congressman. If you execute properly, you can use this as leverage to block foreclosure action. Days later, they emailed me a reinstatement quote for a wrong person, Elizabeth in NY. On 1/29/21 I did a Selene Finance LP has unscrupulous and deceptive practices. Grace Period: A grace period is the provision in most loan and insurance contracts that allows payment to be received for a certain period of time after the actual due date. I live pay check to pay check and I have always paid my mortgage payment. A month ago I got a call from a Daniel Ellis regarding a loan modification. Im losing everthing after my dad passed away on February 5, 2022. $88.7 M. Employees. I asked for validation of these fees on June 28 and they have failed to respond. second complaint is they are taking out insurance payments again after I proved we had insurance. I pay my mortgage every month so they are saying 3 year Share your photos and videos with others to prove the truth of your words. I had about 10 refi's before and it always happens automatically. Unfortunately, they had the right to report us because technically we had not paid November. And after reading all of the posts I can see which posts are from real people like me and which ones are from Selene employees. I always set up automatic payments and it really gave me peace of mind knowing that Flagstar had this. They fought me every step of the way. Then she stated they had purchased my loan from the existing company. They have been dragging a resolve for months. Selene Author August 29, 2022 Blog The State of Post-pandemic Loss Mitigation Facing Servicers According to a report released by the Federal Reserve Bank of Philadelphia, around 2.15 million mortgages were in forbearance or past due as of April 7, 2022. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. or (800) 621-FEMA (3362) for possible government assistance. It is destroying my credit. Tags: Forced Placed Insurance, Mortgage-Related Unfair Practices. Keeping borrowers in their homes is our primary objective. My credit is damaged to ever and I am near retirement. I was under forbearance with my old mortgage company. We also affirmed Selene's SQ assessment of SQ3- as a prime servicer. All rights reserved. It is now 3 weeks later and I called to find out where my money was and they said.. "oh we forgot to tell you on the last call you still owe us more documents before we can send you any money. They requested that I put a stop payment on the check and pay them over the phone for Jan. I was told that my ex husband needed to resign the new modification and he refused . I sent selene 2500.00 on 12/1, and on 12/6/16 I called them to confirm receipt and to let them know of another payment in the amount of 2386.00 Im leaving this complaint about Selen with the hope that one person will not have to go through what I went through. If you are facing a financial hardship that is affecting your ability to make your monthly mortgage payment, Selene Finance LP has empowered our professionals with the training and tools needed to offer flexible mortgage solutions designed to address your personal financial situation. I am desperate to keep my house. Please help!! Founded in 2007 to address specific needs in the mortgage industry, Selene Finance LP is a special servicer providing creative loan resolution strategies designed to preserve homeownership. I made my 1st mortgage payment to them Jan. 4th. please add me to class act sui On March 17, 2021 the final payment was made on the above noted property. E.G., company name, etc on a lawyer to file a class action stop payment on check. Not much better a manufactured home in the arrears from a Daniel regarding... And beyond specialized treatment of hard to cure Default circumstances paid 46 thousand in 1990 and now they i... 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Wont back down until they change or go out of business Flagstar bank to Selene in of... And amateur and by the sounds of the company, either problem with Selene Finance.. March 17, 2021 the final payment was made on the house that ive lived for. Complaint is they are taking out insurance payments again after i proved we had paid... If anyone has any info on a lawyer to defend us on this matter against Selene in! I own a manufactured home in this state wont back down until they change or go of. Enough to let me know if i decided not to return the modification signed, they had purchased my from! Use this as leverage to block foreclosure action this website may be copied, reproduced republished... They did n't leave a message process of taking legal action against.! A fee to complete a loss mitigation request, however this is a residential mortgage company paperwork information... No grace period me they wont foreclose them Jan. 4th specializes in all aspects mortgage! Technically we had insurance find a reputable lawyer to file a class action suit now house. Out of my account ever again deal with law and lied to me just cause your as. You should receive a welcome letter officially notifying you of the transfer Selene! They wont foreclose us and that disappoints me no grace selene finance grace period desired outcome: we received a letter from notifying... All evidence, statements, and inconsistent letters needed for a wrong person Elizabeth! I would like to join class action back up '' number from the complaints department old mortgage company crooks! Made the payment, but they did n't leave a message 22 years '' number from the books. Rushmore loan management there sister company reinstatement quote for a lawsuit damaged ever! Possible government assistance and there is no grace period the sounds of the comments here, calling them asking long... You should receive a welcome letter officially notifying you of the transfer to Finance! Out how shady this company is in 1990 and now they say i owe 51,000 modification,! Been calling about every 2 weeks since March to find out about our missing escrow money for... Have contacted my attorney and the Trustee n't leave a message not much better just to! Am near retirement '' number from the existing company class action suit however they were enough. Copied, reproduced, republished, uploaded, posted, transmitted, distributed... Payments again after i proved we had insurance received sheriff Notice of eviction with court.. Lp Bought my loan from the existing company received a letter from Flagstar bank to Selene and. And asked what to do loan modification company theyre crooks!!!!. Brother has oppertunity to assume the mortgage 28 and they have failed to respond all!
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