a computer or mobile device with Internet or mobile connectivity; a current web browser that includes 128-bit encryption with cookies enabled; software capable of opening PDF documents; access to the valid email address you used to create your Google Fiber and Google Payments account registrations; and. Yes, we have a text telephone line at (TTY) 833-999-2889. Google Fiber Phone products and services (Phone Services) are provided by Google Fiber North America Inc., also located at 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States, a wholly owned subsidiary of Google Fiber Inc. But if youre not sure if your computer or laptop does, consult your computer documentation and look for the following terms: 1000baseTx or 1000Mbps or 1Gbps or GigE. The Google Voice app on a tablet, computer, or any mobile device without a SIM card is not capable of placing or receiving emergency services calls. Google Wifi recommends a maximum of 5 points in a single mesh network. If the AAA is unavailable, the parties shall agree to another arbitration provider or the court shall appoint a substitute. You can keep your current number, or pick a new one. Actual Internet and Wi-Fi speeds are not guaranteed and may vary based on factors such as hardware and software limitations, latency, packet loss, etc. We provide the Services using a commercially reasonable level of skill and care and we hope that you will enjoy using them. Judgment on the award may be entered by any court having jurisdiction. Within the next hour, on your computer or mobile device, find the list of available Wi-Fi networks and connect to the network that begins with "GFiberSetup" followed by your house or apartment number. We don't guarantee that any porting of numbers to or from us will be successful. Last modified: 2022-09-22 (view archived versions). Each additional Google Fiber Mesh Extender may be purchased for $85, while supplies last. Fiber Phone includes a conventional phone jack thats compatible with nearly all home phones. Both support the Wi-Fi 6 standard, and the tri-band Mesh Extender extends Wi-Fi coverage and adds a second 5 Ghz band. You agree that Google Fiber may take photographs of the equipment installed by or on behalf of Google Fiber on the exterior or interior of your residence for quality control purposes. IF YOU DO NOT WISH TO BE BOUND BY THE ARBITRATION AND CLASS-ACTION WAIVER PROVISIONS IN THIS DISPUTES SECTION, YOU MUST NOTIFY GOOGLE FIBER BY COMPLETING THIS ONLINE OPT-OUT FORM WITHIN 30 DAYS OF THE DATE THAT YOU ACCEPT THESE TERMS (UNLESS A LONGER PERIOD IS REQUIRED BY APPLICABLE LAW). In some cases, the alert may direct you to contact customer support. You understand and agree that information provided to and collected by Google Fiber in connection with the Services is subject to the Google Privacy Policy and the Google Fiber Privacy Notice. If you think somebody is violating your copyrights and want to notify us, you can find information about submitting notices here. Google Fiber will email a bill to the email address associated with your account. For more information, visit g.co/Fiber/LocalAccess. By clicking Get updates, you agree to receive promotional emails, which you can opt out of if you change your mind. The specific equipment you receive will depend on your Service plan, will be disclosed to you during signup, and will also be shown in your Google Fiber account. If you would like to print a warning label for your device about the limitations of this service, you can view and print one here. To ensure your account is in good standing, you can update your payment method. Polyester Thread. Thats why when you choose our 1 Gig internet plan, youre welcome to use your own router. If you are a new Google Fiber customer, you will need to fill out the Google Fiber ACP Subsidy Form. Within your account, you can view past statements, compare multiple ones or download them for your records. To choose this option, check the box labeled Require signature for delivery when you sign up. You will have easy access to the personal details you provide, such as your street address, which can be seen on our website at fiber.google.com. Whether theres a Fiber Space near you or not, were available to help you 24/7 by email, phone, or DM. In the US, an air filter must remove more than 99.97% of particles with a 0.3 m (micron) diameter. Learn more. With a traditional router, all wireless traffic on your devices rely on that single point of access (the router)instead of the multiple points youd get with a mesh network. Unless we agree otherwise, your demand for arbitration should be sent to Google Fiber at the Google Fiber Notice Address above (or through the alternative CSC address as indicated above). At Google, one of our goals is to provide users with the strongest security, privacy policies and tools in the world. You can access additional information about minors online safety by visiting www.ncmec.org or Google LLCs Family Safety Center. Future changes to arbitration provision. If you lose or damage this equipment after installation, Google Fiber may charge you a fee for replacement equipment (see Fee Schedule). Additionally, if you receive any Google Wifi devices that are owned by Google Fiber, then you will be required to return those devices if you discontinue your Google Fiber Service. If you pick our 1 Gig plan, you may be able to get Google Wifi. At Google, we are committed to providing you with easy-to-use tools to make sure you are in control of your personal information. If you are not eligible for self-installation, you will not see a self-installation option when you order services. Nylon thread has the best sewability. Your internet from a company that believes everyone deserves fast, reliable, fairly priced internet. You may port your phone number to another provider at any time while your Google Fiber Phone account is still active. HEPA (High Efficiency Particulate Air) filters are the best type of air filter for removing almost any pollutants from the air. #1 in 22 categories, including Customer Satisfaction as measured by American Customer Satisfaction Index (ACSI) in 2021. Fastest internet provider in the country. - Named 2022s Fastest Internet Provider by HighSpeedInternet.com, Want to know more about our plans? If you dont return a Google Wifi device owned by Google Fiber, the Replacement Fee is $70 per device. Google Fiber may share non-personally identifiable information with third parties outside of Google, such as content providers or connected sites. If your plan has either of these services, schedule an appointment for an Installation Specialist to come out and install your service. Unlike some routers that have two separate Wi-Fi networks (one for the 2.4 GHz band and another for the 5 GHz band) or older routers with just a 2.4 GHz band, Google Wifi works to select the band that will deliver the best performance for your device. As part of the Services, Google Fiber provides customer support through the various channels listed here. That means that your Google Fiber Phone Services will not work on your home phone if you do not have a connection to the internet. If the value of your claim is between $75,000 and $300,000, your share of any such fees will be capped at $200 (unless the law of your state requires Google Fiber to pay all such fees). Self-installation is available for our internet-only plans and for Google Fiber Phone. If you use an existing Google Account, you may someday see things like Google Search suggestions or relevant ads when youre logged in to other Google services like Gmail, YouTube or Google Search, based in part on things like which Fiber programming you or your household members and guests viewed. Unlike calls from a traditional wireline phone, a PSAP may not know the emergency callers location or phone number. If you do not wish to receive these optional calls and SMS text messages, you do not have to do so. Fiber Phone is a service that allows you to make and receive home phone calls using your Fiber Internet connection. Ten days later, your credit card or debit card (depending on which payment method youve selected) will be automatically charged for that months service. If you wish to subscribe to any Services on behalf of a business, please visit Google Fiber Business for more information. Yes, generally. Should you be approved, your discount will be shown and applied toward your next bill statement. TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL WARRANTIES. Find more information here. If you become a Google Fiber TV subscriber, Google may collect information that users of your subscription provide, such as clicks on a Google Fiber TV remote to change the channel or search program listings. If you're eligible for self-installation and you choose this option, there are three ways for you to receive your Google Fiber self-installation kit or Google Fiber Phone self-installation kit: - Have the kit shipped to your home address - Have the kit shipped to a different address - Pick up the kit from your local Fiber Space. You may update or change your payment method at any time by signing into your account on the Fiber website. Your Google Account helps you save time by automatically filling in passwords, addresses, and payment details using the information you've saved to your account. Such agencies can, if the law allows, seek relief against Google Fiber on your behalf. Make a payment with the Google Fiber app Use the Google Fiber app to make an early payment on your account. Note: To use this app you must be a Google Fiber customer. Blocking your phone number information in this manner does not prevent the display of your information when you dial certain business or emergency numbers, including toll-free numbers or 911. This address should be where you receive your Google Fiber internet service and the place where you expect to use the Phone Services. Yes, Google Fiber offers two super fast Internet plans for small businesses in all its Fiber cities. Your notice to Google Fiber must (a) provide your name, mailing address, email address, and your Google Fiber account number; (b) describe the dispute; and (c) state the relief you are requesting. 2022 Google Fiber Inc. | 1600 Amphitheatre Pkwy, Mountain View, CA 94043, Customer Panel Supplemental Terms & Conditions, Network Management Guide for Google Fiber Internet Services. It is expected to be a long term program). You can make long distance calls from your Google Fiber Phone service at home, your mobile phone, and your computer. Youll get the same fast speeds both when you are uploading and downloading. Please be aware that your new payment method will be used for future automatic payments if you check the box next to Make this my selection for future payments. Google Fiber will bill one-time charges in the billing cycle following your authorization of such charges. You can. Additional Google Fiber Mesh Extenders can be purchased for $180 each. By signing up for or using the Services, you agree to these Terms. You may change or cancel the Services at any time, but you may be required to return some or all of the equipment. To avoid suspension, you must pay your outstanding balance in full using an existing form ofpayment. If youre in a city with a Google Fiber Space, youll also have the option to simply drop it off. Well send you an email letting you know whether or not youve been verified as eligible for the program. However, changes addressing new functions for a Service, changes regarding the launch of a new Service, or changes made for legal reasons will be effective immediately. At Google, we know that part of keeping your data safe is making sure it is always available to you when you want it. All 2 Gig customers will receive the Google Fiber Multi-Gig Router and tri-band Mesh Extender to use, which were custom-developed with a technology partner. OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS OR IN A SEPARATE AGREEMENT PROVIDED TO YOU BY GOOGLE FIBER OR AN AGENT THEREOF, NEITHER GOOGLE FIBER NOR ITS SUPPLIERS OR DISTRIBUTORS MAKE ANY SPECIFIC PROMISES ABOUT THE SERVICES, INCLUDING ANY EQUIPMENT PROVIDED TO YOU BY GOOGLE FIBER, ITS DISTRIBUTORS OR SUPPLIERS. If you do purchase a UPS, make sure your FIber Phone Box and all of the required equipment from your Internet provider are plugged into the UPS. WE PROVIDE THE SERVICES AND EQUIPMENT AS IS.. Updating your payment method initiates an automatic charge on the new payment method for the full balance you owe. Fiber Phone customers will see charges for their phone service on their Fiber bill. This includes reporting cases of child abuse or exploitation to the National Center for Missing and Exploited Children. 30-Day Opt-Out Period. It also does not preclude either of us from seeking an individualized preliminary injunction or temporary restraining order, pending arbitration, in any court that has jurisdiction. We suggest that you use your own router only if youre comfortable managing it on your own, since we wont be able to help you troubleshoot it. However, you might want to hold on to your old router in case you want to switch back. The Google Fiber Terms of Service (Terms) means the terms specified below and the Google LLC Terms of Service. To use your own router with 1 Gig, youll need to make sure that your router meets the following specs: We cannot provide support with your setup if you use your own router. Youll also want to make sure your points are as high off the ground as possible. Google Wifis access points work together to create one seamless Wi-Fi network for your whole home. Where possible, do not rely on 711 in the event of an emergency. Please note that we can only respond to Google Fiber related inquiries, and we cannot offer assistance for other Google products that arent included in your Google Fiber service. Your invoice will be emailed to you at the beginning of each month and you will be automatically billed 10 days later using the payment method in your account. You also agree that if you allow others to access or use the Phone Services, you will be responsible for all activity on the Phone Services, whether such activity is undertaken by you or someone else. That means enough internet for everyone in your home and all their. Due to the nature of the 2 Gig plan, customers cannot currently use their own router. Some plans and addresses may require the Google Fiber Network Box at this time. By transferring your ACP benefit to Google Fiber, your benefit will no longer apply to any service you receive from another provider, and you may be subject to that provider's undiscounted rates if you maintain service from them. They require the use of binding arbitration to resolve disputes rather than jury trials or class actions. Please be aware that, once the phone number has been ported out, you will no longer be able to use the Phone Services. No. Google Fiber may perform background checks using third party sources to verify your eligibility for a Google Fiber Service that has specific eligibility requirements. You may return any product you purchase within 30 days for a full refund in the form of a credit on your bill. Google Pay is a simple, secure way to pay and save. No way! Please note that rotary dial phones and some older push-button phones do not work with Fiber Phone. Yes. Google Fiber may provide or rent various pieces of equipment to you in connection with the Services. No. These radio waves connect your devices to the internet. Wi-Fi 6 delivers wireless speed thats 30% faster than Wi-Fi 5 if everything else is the same with Wi-Fi 6 compatible devices.1. Does Google Fiber have a text telephone line for the hearing impaired? The AAAs fee schedule is subject to change and may be found in the AAA Rules (available online at www.adr.org). Riverside Fabrics. (If you instead would like to provide notice to Google Fiber through CSC outside of California, you may be able to find other addresses for CSC by searching for Google Fiber on the website of the Secretary of State for other states.) If you rent or otherwise do not own your residence, you represent and warrant that you are authorized by the property owner to order Google Fiber installation, and you acknowledge that you may be asked to provide written evidence that you have received all permissions necessary to authorize the performance of installation, maintenance, and repair services. While we're not able to move your bill's due date or remove automatic billing from your account, you can. If you have 1 Gig, you are welcome to use the router that works for you. Equipment fees are subject to change. 100% of the fee goes directly to the local jurisdiction where you reside. Instead, you use a wireless router. We will email you an electronic copy of your bill at the beginning of each month. The FCC may periodically seek confirmation of your eligibility until the program ends (at this time, there is no set end date for the ACP. Sign in to see past statements, pay your outstanding balance or update your payment methods. With Fiber Phone you can use your existing number or choose a new one. Please contact us if you signed up for Google Fiber using a Google Account which you would now like to change. You are solely responsible for obtaining battery backup capabilities, and we will not be liable for the failure of your service during a power outage, including failure due to the lack or nonperformance of battery backup power. Thats why with our 2 Gig plan, youll also get a Wi-Fi 6-enabled Google Fiber Multi-Gig Router and a Google Fiber Mesh Extender. You can learn about Google Wifis tech specs here. You can learn more about battery backup options here. Google Fibers agreements with local governments vary, including how we compensate local governments for access to roads, infrastructure, and public areas for construction, maintenance, and repairs. You agree to pay any and all applicable fees for the Services you purchase, whether ordered by you, someone authorized by you or someone with access to the Services pursuant to your Google Fiber account. If you provided Google Fiber with 30 days notice of your intent to arbitrate before commencing arbitration and the value of your claim is $75,000 or less, Google Fiber will pay your share of any such AAA fees. You agree to provide Google Fiber with all necessary access to the premises at the address where you sign up for Services to be installed (referred to as your residence below) so that the equipment necessary for you to receive the Services may be installed and configured, maintained, or repaired. Each point typically covers 1,500 square feet. Support | Google Fiber Webpass - Gigabit & High-Speed Internet Support chat_bubble_outline Chat with us Everyday: 24 hours a day textsms Text us: 1-833-WHOA-GFW (1-833-946-2439) Everyday: 24 hours a day call Call us: 1-800-WEBPASS (1-800-932-7277) Everyday: 24 hours a day Getting started Google Wifi points work together to give you a strong signal throughout your entire home. Abrasion and UV resistant 100% carbon fiber. Delivery times differ from city to city. If you choose this option, the delivery carrier will require a signature from you or someone else at the delivery address, or from a building manager or neighbor, when the kit is delivered. Google Fiber Webpass consumers have access to the 1 Gbps plan only, but they can receive a small discount for paying for a year of service upfront ($62.50 per month; $750 due upfront). As long as you continue to qualify for the government requirements of this program, you will continue to be eligible. Sign in to the Fiber website with the email address and password associated with your Google Fiber account. Follow the step-by-step instructions on the screen to create your private Wi-Fi network. Qualifies for the federal Lifeline program, including: Tribal Programs for Residents for Qualifying Tribal Lands, Receives benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision, Has an income that is at or below 200% of the federal poverty guidelines, Received a federal Pell Grant in the current award year. Our goal is simpleto enable you to decide what information we use to make your Google experience even better and more useful for you. If multiple plans are available in your area, you can sign in to your account on the Fiber website at any time to change your plan. These additional terms apply to your use of the Phone Services. To pay your Fiber bill, we accept credit and debit cards with a Visa, American Express, Discover, or MasterCard logo, or automatic bank account withdrawal. Services require electricity to operate. Costs of arbitration. In addition to the information collected from users, Google will also collect technical information, such as Fiber device uptime, data transfer speeds, packet loss and other diagnostic information for Fiber TV and Internet. You may return any. Google Fiber does not charge extra for Wi-Fi with any plan. You can watch a step-by-step video or follow written instructions to connect your router and set up your Wi-Fi network. We want you to use and enjoy your super fast Internet. If either of us intends to seek arbitration of a dispute, that party must provide the other with notice in writing. When you sign up to have a self-installation kit shipped to you, you can ask the carrier to require a signature. Accessibility. If youd prefer not to have Fiber usage impact your existing Google Account, you might consider creating a new Google Account to use for Google Fiber. Manage your Google Fiber account. Google Fiber 1 Gig gives you internet that can get or send information up to one gigabit per second without data caps. Wi-Fi 6 also improves battery life and provides greater security with WPA3. If the layout of your house makes it hard to get a clear view of your point, or if youre trying to stream in HD outside and brick or concrete is blocking your signal, you might need to add another point to your network. There are a few differences between Wi-Fi 5 and Wi-Fi 6, one of which is speed. You can change your plan at any time at no cost. A wired connection requires an ethernet cord to connect your device directly to the internet. Wi-Fi (or a wireless connection) allows you to connect Wi-Fi-enabled devices to the internet without cables. When you sign up for the Phone Services, we may assign you a phone number. Change service (upgrade, downgrade, or cancel). Thats why with Google Fiber, youll get Wi-Fi that can handle whatever youre doing wirelessly. And with your 2 Gig plan, youll get to use Wi-Fi 6 and a Google Fiber Mesh Extender to handle even more wireless devices with no interruptions, congestion, or dead zones. And if the value of your claim exceeds $300,000, the allocation of AAA fees will be governed by the AAA Rules (unless the law of your state requires Google Fiber to pay all such fees). There are a few differences between Wi-Fi 5 and Wi-Fi 6, one of which is speed. Place of Use. Plus, no matter which plan you choose, there are no appointment windows, and no installation fees. As long as you do, you may not need to re-apply for the new government program. We work hard to make Google the best service you can rely on, with security and privacy features that are on 24-7 and working for you. Its entirely up to you whether you use an existing Google Account or create a new one. Yearly plan $ 63 /mo. To learn more about self-installation, please visit our Help Center. With 1 Gig, you can get up to two Wifi points, depending on what your space requires. - Link and unlink your myZiply accounts. Please enter a valid zip code and email address. If there is a power outage, you will not be able to make or receive calls, including 911 calls, unless you have battery backup power. In order to use the Phone Services, you are required to register a physical address with Google Fiber that may be used to route emergency calls and services. If we are unable to reach an agreement to resolve the dispute within 60 days after the notice is received, you or we may commence arbitration. How were responding to COVID-19. (This is what you get with Google Wifi.). Internet speeds up to 1000 Mbps can help businesses in many ways. This agreement to arbitrate is intended to be broadly interpreted, including, for example: This arbitration agreement does not preclude either you or Google Fiber from bringing an individualized action in small claims court. When you see a steady blue signal from the Network Box, youll know its broadcasting an open Wi-Fi network. You agree that Google Fiber may install equipment on the exterior and interior of your residence (including but not limited to installing, maintaining, and repairing underground conduit and/or affixing equipment to the outside of your residence) at any reasonable location. Were here to do whats right for you. Google Fiber's cost of $70 per month is competitive for a gigabit-level internet plan in comparison to other providers offering similar speeds. Professional installation is required to install some advanced products, like 2 Gigabit Internet and Google Fiber Phone service that is integrated with a security system, and a very small number of multiple dwelling units not built for self-installation. Each additional Google Wifi device may be purchased for $70, while supplies last. In order to qualify, a member of your household must meet at least one of the following criteria: To confirm your eligibility for this government program, we must share certain qualifying information about you with the federal government. Please note that we can only respond to Google Fiber related. Your service includes Wi-Fi with no extra charge, but we get that you might prefer something else. With Google Fiber 2 Gig, customers will receive the Google Fiber Multi-Gig Router and tri-band Mesh Extender. In this form you will be asked if you allow Google Fiber to transfer your ACP benefit from your old internet provider to Google Fiber. 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